Mar
13
What’s Love Got to Do With It?
Lukewarm acceptance is more bewildering than outright rejection. – Dr. Martin Luther King Jnr April 1963. We willingly confer power to our politicians because we believe they will protect us, make good quality decisions that will improve our lives and…
Mar
01
Five Things Every (PHV) Operator Should Know About The Equalities Act 2010
Under the Equalities Act 2010 a Licensed Operator can be held legally responsible for any unlawful acts of harassment or discrimination carried out by their staff or drivers on their circuit. The burden of proof now rests on the Operator…
Feb
29
Five Things Every (PHV) Driver Should Know About The Equalities Act 2010
none 1. Taxi and private hire drivers have duties under the Equality Act 2010 to assist passengers who use wheelchairs 2. The Duties also include carrying guide dogs and assistance dogs at no extra cost to the passenger 3. Drivers…
Nov
14
Towards a MORE Equal Society?
“No one believes more firmly than Comrade Napoleon that all animals are equal. He would be only too happy to let you make your decisions for yourselves. But sometimes you might make the wrong decisions, comrades, and then where should…
Jul
23
Trading the Good
The greater danger for most of us lies not in setting our aim too high and falling short, but in setting our aim too low and achieving our mark.” — Michelangelo: 15th-16th century Italian sculptor, painter, and architect While England…
Jun
17
The true worth of a society
“The true worth of a society can be judged by the way it treats its least member.” – Ghandi. All indications are that we can expect budgetary cuts in a bid to reduce the national debt. Central and local government…
May
14
No Less a Person
I live in a body labelled; ‘handicapped’ Stunted legs and arms askew I live in a body I wouldn’t have chosen But then few of us do. People say I’m brave As though bravery were a choice I learned early…
Apr
28
Value Driven Services
Recently I was asked what is meant by a value driven service, especially whne values can be so subjective. Certainly values can vary from person to person or even department to department within an organisation.. However, what isn’t arguable, is…
Apr
28
Delivering A Service That Matters
As a passenger attendant I have carried out thousands of journeys on behalf of Excel Passenger Services. My job has allowed me to develop a genuine interest in special needs especially where transport is concerned. I have worked as an…
