“Understand Me” is Excel’s dynamic and effective training course for drivers and attendants interested in delivering an exceptional service from their first journey. Designed to grow with experience and clientele, the modules are easy to remember, simple and relatively cost effective to implement and most of all reflect Excel’s many years experience as transporting passengers from all over London who have very challenging needs or require accessible vehicles.
Unlike most disability awareness training that focuses on the disability – Excel’s is designed to promote overall passenger care for all passengers disabled or not. The approach tackles the issues most disabled passengers face when dealing with PHV firms and their drivers without passing judgement.
Most drivers who have completed our training courses say that they now feel confident to apply their training on an everyday basis. Those who have, report an increase in revenue as their number of referrals rose noticeable revenue and referrals rose noticeably.
Understand Me can be bespoken to meet any mini-cab operation and is adaptable to run during off peak times and seasons.
For more information on how you can increase your revenue by including more disabled clients in your customer base, contact us on 020 8469 0099.