Delivering A Service That Matters

As a passenger attendant I have carried out thousands of journeys on behalf of Excel Passenger Services. My job has allowed me to develop a genuine interest in special needs especially where transport is concerned. I have worked as an attendant for a number of London borogus and am currently situated at Wearside Road Depot Read More

Value Driven Services

Recently I was asked what is meant by a value driven service, especially whne values can be so subjective. Certainly values can vary from person to person or even department to department within an organisation.. However, what isn’t arguable, is that the nature of values are constant. Our corporate values at Excel Passenger Services are: Read More

No Less A Person

I live in a body labelled; ‘handicapped’ Stunted legs and arms askew I live in a body I wouldn’t have chosen But then few of us do. People say I’m brave As though bravery were a choice I learned early not to scream For mine is an unheard of voice. I live in a body Read More

The true worth of a society

“The true worth of a society can be judged by the way it treats its least member.” – Ghandi. All indications are that we can expect budgetary cuts in a bid to reduce the national debt. Central and local government are under pressure to reduce spending. So understandably, transport for school aged disabled and other Read More

Trading the Good

The greater danger for most of us lies not in setting our aim too high and falling short, but in setting our aim too low and achieving our mark.” — Michelangelo: 15th-16th century Italian sculptor, painter, and architect While England remained in the world cup, public interest in the games peaked; even non football fans Read More