Value Driven Services

Recently I was asked what is meant by a value driven service, especially whne values can be so subjective. Certainly values can vary from person to person or even department to department within an organisation.. However, what isn’t arguable, is that the nature of values are constant. Our corporate values at Excel Passenger Services are:

  • Respect
  • Loyalty
  • Pride
  • Empowerment
  • Service

These values are solid and without them, our company may not have overcome many of the obstacles that faced us in recent times. When we respect what each of us has to offer, and seize opportunities to make a difference, such attitudes can enable staff to reach their full potential, which in turn delivers our outstanding customer service. Delivering five star results demands five star values.

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